Terms of service

§1 Scope of Application
The following General Terms and Conditions in the version valid at the time of the order apply exclusively to the business relationship between Silbermund Verlags GmbH (hereinafter referred to as Silbermund) and the purchaser. Differing, supplementary or contradictory conditions of the purchaser are not recognized by Silbermund as part of the contract, unless Silbermund has expressly agreed to their validity in writing.

§2 Conclusion of contract
Your order at Silbermund is placed by clicking the "order with obligation to pay" button and represents an offer to us to conclude a purchase contract.

If you place an order at store.silbermund.com, we will send you an e-mail confirming the receipt of the order by us and containing its details (order confirmation). This order confirmation does not represent an acceptance of your offer, but is only intended to inform you that we have received your order. The purchase contract is not concluded until the ordered product is shipped.

The site store.silbermund.com offers to order products also through other, external suppliers, which are linked accordingly on the order pages. In this case, Silbermund is not the contracting party; the terms and conditions agreed upon with the respective external provider apply accordingly. Silbermund does not offer products for purchase by minors. All products of Silbermund can only be purchased by persons with full legal capacity in the sense of the GTC.

Please note that we sell all products only in household quantities. This refers to the number of ordered products as well as to the placing of several orders of the same product, where the individual orders comprise a household quantity.

§3 Reservation of unavailability
Silbermund reserves the right to refrain from executing the order if the ordered product is not in stock and it is also not available from the corresponding supplier. In this case Silbermund will inform you immediately and refund any purchase price already paid without delay.

The above reservation shall only apply in the event that we are not responsible for the non-delivery.

§4 Prices
The indicated prices are final prices in Euro. They include the statutory value added tax. The price indication serves exclusively as non-binding information for the customer.

Please note that the CHF prices are the recommended retail price.

§5 Shipping and delivery costs
The terms of delivery and payment stated here apply. For deliveries of books and media (except magazines), the following applies domestically: Up to a delivery value of 20 euros, we charge a flat shipping fee of 3.50 euros. Orders with a delivery value of more than 20 Euro will be delivered free of charge within Germany, Austria and Switzerland. Exceptions or promotions to this can be found on the home page.

For deliveries abroad:
Germany: 5,50 €
Switzerland and Benelux: 6,00 €
Rest of Europe: 10,00 €
Rest of the world: depending on the country

§6 Payment options and terms of payment
Payment is made by electronic means. 

In case of unjustified deductions and for reminders we are entitled to charge processing fees.

1. payment against invoice

The invoice amount is due upon receipt of the invoice and is payable without deduction. After expiration of the payment period, default of payment occurs automatically. This does not require any further reminder. In case of a delay in payment Silbermund is entitled to charge interest on arrears within the scope of the legal regulations.

2. payment with credit card

You can also pay ordered products directly with the respective activated online payment methods.

When paying by credit card, the invoice amount is due immediately.

For payments Silbermund uses a certified external service provider for secure execution.

§7 Delivery times
Delivery time within Germany: 7 - 14 days
Delivery time to Austria / Switzerland: 3 - 7 days
Delivery time to other countries: 2 - 6 weeks

§8 Retention of title
We retain title to delivered products until the purchase price has been paid in full. In case of resale, the retention of title extends to the collected purchase proceeds. Resale is expressly prohibited.

§9 Cancellation policy

You can cancel your contract declaration within 14 days without giving reasons in writing or by telephone (eg letter, fax, e-mail, telephone).

The period begins with receipt of this instruction in text form, but not before receipt of the goods by the recipient and also not before fulfillment of our statutory information obligations.

The timely dispatch of the revocation is sufficient to meet the revocation deadline. The revocation is to be sent to: shop@silbermund.com.

Consequences of revocation
In the event of an effective revocation, the services received by both parties must be returned within 14 days at the latest. If you are not able to return the received goods or if you are only able to return them in part or in a deteriorated condition, you must compensate us for the loss of value.

Only originally packaged and sealed goods can be returned.

The refund of the purchase price can unfortunately not be made in all cases using the same means of payment. We therefore reserve the right to make the refund using another means of payment.

We reserve the right to withhold the refund until we have received the goods back or you have at least proved to us that they have been sent (right of retention).

You only have to pay compensation for the deterioration of the goods if the deterioration is due to handling of the goods that goes beyond the inspection of the properties and functionality. By "testing the properties and functionality" we mean testing and trying out the respective goods, such as is possible and customary in a retail store.

Goods that can be sent as a parcel are to be returned at our risk in suitable packaging. The return costs must be borne by you. For already downloaded e-books, full compensation in the amount of the purchase price is to be paid.

§10 Complaints
Complaints and reclamations are accepted at our contact address. If a book is no longer available, the sales price will be refunded.

Products that show a defect can be exchanged for faultless copies within the legally prescribed period, subject to availability. In this case, the customer is obliged to return the defective product at our expense immediately after becoming aware of the defect.

§11 Liability
Silbermund is liable without limitation as far as the cause of damage is based on intent or gross negligence.

However, Silbermund is only liable for the foreseeable and contract-typical damage, not for the slightly negligent injury of others.
The liability according to the product liability law remains unaffected.

§12 Data Protection
Silbermund undertakes not to disclose customer data to third parties, unless this is necessary for the execution of the order. 

§13 Online Dispute Resolution
The EU Commission will soon provide an online platform for online dispute resolution (OS platform). Currently, this OS platform is not accessible. We will publish the link here as soon as the OS platform is accessible.

14 Place of performance and jurisdiction
Place of performance and jurisdiction for merchants and legal entities is Graz, unless otherwise provided by law.

§15 Applicable law
The law of the Republic of Austria shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods.

§16 Contact address
Silbermund Verlags GmbH, Hilmgasse 4, 8010 Graz, Austria.