Refund policy
§9 Cancellation policy
You can cancel your contract declaration within 14 days without giving reasons in writing or by telephone (eg letter, fax, e-mail, telephone).
The period begins with receipt of this instruction in text form, but not before receipt of the goods by the recipient and also not before fulfillment of our statutory information obligations.
The timely dispatch of the revocation is sufficient to meet the revocation deadline. The revocation is to be sent to: shop@silbermund.com.
Consequences of revocation
In the event of an effective revocation, the services received by both parties must be returned within 14 days at the latest. If you are not able to return the received goods or if you are only able to return them in part or in a deteriorated condition, you must compensate us for the loss of value.
Only originally packaged and sealed goods can be returned.
The refund of the purchase price can unfortunately not be made in all cases using the same means of payment. We therefore reserve the right to make the refund using another means of payment.
We reserve the right to withhold the refund until we have received the goods back or you have at least proved to us that they have been sent (right of retention).
You only have to pay compensation for the deterioration of the goods if the deterioration is due to handling of the goods that goes beyond the inspection of the properties and functionality. By "testing the properties and functionality" we mean testing and trying out the respective goods, such as is possible and customary in a retail store.
Goods that can be sent as a parcel are to be returned at our risk in suitable packaging. The return costs must be borne by you. For already downloaded e-books, full compensation in the amount of the purchase price is to be paid.
You can cancel your contract declaration within 14 days without giving reasons in writing or by telephone (eg letter, fax, e-mail, telephone).
The period begins with receipt of this instruction in text form, but not before receipt of the goods by the recipient and also not before fulfillment of our statutory information obligations.
The timely dispatch of the revocation is sufficient to meet the revocation deadline. The revocation is to be sent to: shop@silbermund.com.
Consequences of revocation
In the event of an effective revocation, the services received by both parties must be returned within 14 days at the latest. If you are not able to return the received goods or if you are only able to return them in part or in a deteriorated condition, you must compensate us for the loss of value.
Only originally packaged and sealed goods can be returned.
The refund of the purchase price can unfortunately not be made in all cases using the same means of payment. We therefore reserve the right to make the refund using another means of payment.
We reserve the right to withhold the refund until we have received the goods back or you have at least proved to us that they have been sent (right of retention).
You only have to pay compensation for the deterioration of the goods if the deterioration is due to handling of the goods that goes beyond the inspection of the properties and functionality. By "testing the properties and functionality" we mean testing and trying out the respective goods, such as is possible and customary in a retail store.
Goods that can be sent as a parcel are to be returned at our risk in suitable packaging. The return costs must be borne by you. For already downloaded e-books, full compensation in the amount of the purchase price is to be paid.